Backblaze's customer service is on par with a basic chat bot, replying to any inquiry with dry, incomplete, or incorrect answers. In trying to assist me with my issue, they asked for my encryption password, which you can only set once and never change again. No, sorry, you don't get one of my most secure passwords sent over cleartext by email.

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• Backblaze Customer Service Phone Number 1-800
• Backblaze Customer Reviews

There are multiple online backup services out there, some better than others. However, there are times when both products may seem so neck-to-neck that it's hard to pinpoint which one to use. Backblaze and IDrive are one example of this. While both options are great, each one has its own strengths and weaknesses, and only one of the options will meet your needs best. Both solutions offer a user-friendly interface and automatic backups that run in the background. Still, there are differences when it comes to supported devices, the amount of available data space, and pricing strategy.

Backblaze assumes you want to back up all of your data. Most backup services ask you what you want to back up, but Backblaze asks you if there's anything you want to exclude. Customer service stinks and occurs by email. 2.0 out of 5 stars No ability to easily select specific folders I'd like backed up. Customer service is quite good and responds to questions fairly quickly and appropriately, although the lack of help and documentation in the languages of the countries in Europe where the service is marketed is a limitation. In terms of faults, the most obvious is that this is only a 'cold' backup service. Their customer service is a total waste of time. They lie about throttling speed even though my computer upload speed is over 900 mbps and their service never went above 2 mbps. Network devices such as Synology NAS servers must utilize Backblaze's B2 service which can end up being very expensive. Likelihood to Recommend. Backblaze's 'set it.

Backblaze San Mateo Ca

Backblaze

Backblaze offers unlimited data storage, file size, backup speed, file types, and unlimited external drives. It's possible to select between continuous, daily, or manual backups, and to tweak performance settings to ensure that the computer or internet speed don't become sluggish while the software is running in the background. Furthermore, Backblaze users don't need to fear having their computer stolen since this backup service enables users to locate their device through its website.

Restoring previous file versions is also a possibility for up to 30 days. For a more extended period, users can upgrade to year-long version history for an extra $2 per month, or forever for an additional $2 per month plus $0.005 per GB per month for versions deleted more than one year ago.

To ensure files are secure, Backblaze applies AES-128 encryption in all steps of the backup process and transfers data through a safe SSL connection. It also offers reliable geo-redundancy through its four data centers: three in the U.S. and one in Europe.

It's possible to test Backblaze through its 15-day free trial, and prices start at $4.58 per month with biannual billing cycles. There's no free plan, but users can get 10GB of free cloud space by using Backblaze's B2 Cloud Storage.

Backblaze Backup Exclusions

Backblaze Customer Service Phone Number 1-800

IDrive

IDrive does real-time automatic data backups for multiple devices from one single account. It also offers a syncing feature that’s as easy as drag-and-drop, and file restoration for up to 30 previous file versions. In other words, it's a thorough online backup service – perfect for business and personal users alike.

Besides file backup, IDrive includes the ability to backup up databases and servers as well. It supports MS SQL, Microsoft Exchange, MS SharePoint, Oracle, Hyper-V, VMware, and Office 365 mailboxes. It also makes it easy to back up social media photos and videos.

A 256-bit AES encryption protects backup storage and transfer, and users can incorporate their own private encryption key. Furthermore, logins are secured with SSL encryption, and usernames plus passwords are encrypted – not stored in plain text. Due to this, it's almost impossible for anyone to obtain account information.

IDrive offers a free plan with 5GB of storage and file syncing space that can be used forever. Paid subscriptions start at $5.97 per month and provide 2TB of backup space. Businesses should focus on the higher tier, though. It can provide up to 12.5TB of backup and syncing storage and includes advanced features such as server backups and multiple subaccounts.

Conclusion

Backblaze and IDrive are both excellent online backup services, but each one has its own strengths. While Backblaze offers unlimited data storage from the get-go, IDrive backs up several devices, including mobile phones and servers. When it comes to the backup services themselves, both offer similar features and will run backups automatically in the background. Each of them handles file version history differently, though. Backblaze offers 30 days of file version history with the possibility to extend it by paying extra; IDrive will retain 30 versions before the data is completely deleted. Furthermore, IDrive offers a free plan where Backblaze does not. Nonetheless, Backblaze is more competitive pricewise, with the possibility of costing $4.58 per month if paid every two years. If you're still not sure which company to go for, we advise you to read our full reviews for their more comprehensive information.

Best Online Backup Services of 2021

Backblaze Customer Reviews